Shipping Policy

At Fantasy Gaming & Collectibles, we deliver collectibles safely and securely throughout South Africa. As collectors ourselves, we know how important it is for your items to arrive in perfect condition, which is why we pack everything with care and partner with trusted courier services like The Courier Guy for reliable nationwide delivery.

Policy at a Glance (Quick Summary)

Handling Time: 1–2 business days (Monday to Friday)
Order Cut-off Time: 14:00 (SAST), Monday to Friday
Shipping Cost: Free for orders of R1,499 or more; R99 flat rate for orders below R1,499
Delivery Transit Time: 1–3 business days (Metros); 2–5 business days (Regional); 3–7 business days (Remote)

1. Order Processing & Handling Time

Orders are carefully prepared, packed using collector-safe packaging, and dispatched within 1–2 business days (Monday to Friday) after your payment is confirmed.

Please note that orders placed over weekends or on public holidays will be processed on the next available business day.

2. Shipping Rates

FREE Shipping: Available nationwide on all orders of R1,499 or more.
Flat Rate Shipping: A flat fee of R99 applies to all orders below R1,499.

Your final shipping costs will always be clearly displayed at checkout before you make a payment.

3. Estimated Delivery Times

Once your parcel leaves our hands, standard transit times are generally as follows:

Major Metropolitan Areas: 1–3 business days
Regional Areas: 2–5 business days
Remote or Outlying Areas: 3–7 business days

While we do everything we can to ensure your order arrives on time, please remember that delivery times are estimates and can occasionally vary due to factors beyond our control, such as courier delays or extreme weather.

4. Tracking Your Order

The moment your parcel is dispatched, we will send you a shipping confirmation email complete with your tracking number. This allows you to monitor your package’s journey directly via the courier’s tracking portal.

5. Delivery Information & Accuracy

Please double-check your delivery address, contact number, and email address before finalizing your order.

Because couriers rely on exact details, Fantasy Gaming & Collectibles cannot be held responsible for transit delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

6. Damaged, Missing or Incorrect Orders

If your parcel arrives damaged in transit, or if something is missing, please let us know as soon as possible by emailing support@fantasygaming.co.za.

We strongly recommend reporting this within 48 hours of delivery so we can immediately log an insurance claim with our courier partner. Your legal rights regarding transit damage remain fully protected.

If you receive an incorrect item or a product with an inherent manufacturing defect, your purchase is covered under the 6-month statutory warranty guidelines outlined in our Returns & Refund Policy.

For full instructions on how to log a claim, return an item, or receive a refund or store credit, please refer to our Returns & Refund Policy.

7. Pre-Orders & Split Shipping

Pre-order products will be shipped as soon as the stock officially arrives from our local or international suppliers.

Important Note on Combined Shipments

If your shopping cart contains a mix of both in-stock items and pre-order items, your entire order will be held and shipped together once all items are available.

If you would prefer to receive your in-stock items immediately, please place separate orders at checkout.