Privacy Policy

Last Updated: August 2026

At Fantasy Gaming & Collectibles, your trust is everything to us. As collectors ourselves, we know how important it is to keep your personal information safe and secure. This policy outlines exactly how we look after your data when you visit our website, shop with us, or chat with our team, all in accordance with the South African Protection of Personal Information Act (POPIA).

1. Who We Are

Our online store is operated by Steria Group (Pty) Ltd (Registration Number: 2023/655000/07, VAT Number: 4220320016).

When you see words like “we”, “us”, “our”, or “FGC”, we are referring directly to Steria Group (Pty) Ltd.

By using our website, https://fantasygaming.co.za, you agree to the way we collect and handle your information as described below.

2. Information We Collect

To help you build your collection and get your orders to your door, we collect necessary details when you browse our site, create an account, place an order, or subscribe to our newsletter.

This may include:

Your full name
Email address
Contact telephone or WhatsApp number
Physical delivery address
Billing address
Transaction and order history
Technical data such as your IP address, browser type, and device details

3. Safe and Secure Payments

We take data security very seriously. All financial transactions on our website are securely processed through encrypted, trusted third-party payment gateways, including PayFast.

We use industry-standard SSL (Secure Sockets Layer) encryption at checkout.

To help protect your information, Fantasy Gaming & Collectibles does not collect, view, or store your credit card details or banking credentials on our servers.

4. How We Use Your Details

We use your personal details for legitimate business purposes and to provide customer service. This includes:

Processing, packing, and shipping your orders
Providing necessary information to our courier partners so they can deliver your parcels
Sending transactional updates, invoices, and tracking information
Providing customer support for product and order enquiries
Preventing fraudulent transactions, abuse, and unauthorized activity
Meeting our regulatory, tax, and accounting obligations in South Africa

5. Cookies and Analytics

Our online store uses cookies to make your browsing experience smoother, securely remember items in your shopping cart, and help us understand how our website is performing.

You can disable cookies through your web browser settings. However, disabling certain cookies may prevent some website or checkout functionality from working correctly.

6. Joining the FGC Collector Club

If you voluntarily subscribe to our newsletter, we may send you updates about new trading card sets, LEGO arrivals, collectibles, promotions, and other relevant store news.

You can opt out of marketing communications at any time by clicking the “Unsubscribe” link included in our marketing emails.

7. Our Data Sharing Rules

We do not sell, swap, trade, or rent your personal information to third-party marketing companies.

We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services, including:

Courier partners, such as The Courier Guy, for delivery of your orders
Payment providers, such as PayFast, to securely process payments
Web-hosting and technical service providers that help operate and maintain our website
Government, regulatory, tax, or law-enforcement authorities where disclosure is required or permitted by law

We only provide service providers with information reasonably necessary for the relevant service or legal obligation.

8. Technical Security

We use reasonable physical, electronic, and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we take appropriate measures to protect your information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

9. Your Legal POPIA Rights

Subject to applicable law and any lawful limitations, you may contact us to:

Request confirmation of whether we hold personal information about you
Request access to personal information we hold about you
Request that inaccurate or outdated information be corrected or updated
Request deletion of personal information where we are legally permitted to do so
Withdraw consent for processing where processing is based on consent
Opt out of marketing communications

Certain information may need to be retained where required by law, including tax, accounting, legal, fraud-prevention, or regulatory requirements.