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We're Here to Help

Whether you need assistance with an order, shipping, products or general enquiries, our team is ready to help.

mail

Email Us

support@fantasygaming.co.za
Call Us

Call Us

+27 64 888 3551
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Business Hours

Mon – Fri

09:00 – 17:00

Physical Address

Durban, KwaZulu-Natal, South Africa
Online retailer — no walk-in store

HELP CENTRE

Frequently Asked Questions

How do I place an order?

Browse, add to cart, and check out securely. You will receive an immediate confirmation email, with processing occurring within 1 to 2 business days.

Which payment methods do you accept?

We accept secure, SSL-encrypted payments via PayFast, including all major South African debit/credit cards (Visa/Mastercard) and Instant EFT.

Do you deliver throughout South Africa?

Yes, we offer reliable nationwide courier shipping to all physical addresses.

How long does delivery take?

Orders are processed in 1-2 business days. Via The Courier Guy, transit is 1-3 business days (Major Metros), 2-5 days (Regional), and 3-7 days (Remote).

Can I track my order?

Yes. You will receive an email with a live tracking number once your order leaves our Durban hub.

Do you sell authentic products?

Yes, all items are sourced from official distributors and are guaranteed 100% authentic, factory-sealed products.

Will sold-out products be restocked?

Many items are restocked based on distributor availability. Please contact support for specific product inquiries.

Can I return an item?

Yes, in line with our Returns & Refund Policy and the CPA, items can be returned within 14 days if unused, unopened, and in original packaging.

How can I contact support?

Email us at support@fantasygaming.co.za, WhatsApp +27 64 888 3551, or use the contact form. Responses are within one business day.

What are your business hours?

Monday – Friday: 09:00 – 17:00 (SAST). Closed weekends and public holidays.

Will FGC host tournaments and community events?

As we grow, we plan to sponsor and host official tournaments and events for collectors and players across South Africa.

NEED ASSISTANCE?

Contact Our Team

    Shop with confidence knowing every order is backed by secure payments, authentic products and collector-safe packaging.

    BUSINESS INFORMATION

    Fantasy Gaming & Collectibles is operated by Steria Group (Pty) Ltd (Registration No. 2023/655000/07) and is a registered South African VAT vendor (VAT No. 4220320016).

    Based in Durban, KwaZulu-Natal, South Africa, Fantasy Gaming & Collectibles is an online retailer specialising in authentic trading cards, collectibles, Funko Pop!, LEGO®, gaming merchandise and accessories.

    Our customer support team is available Monday to Friday, 09:00–17:00 (SAST), and we aim to respond to enquiries within one business day.

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